What is Remote or Managed IT?

More now than ever, we are living in a digital age. We shop online, work remotely, and even date from our smartphones! But what about computer repairs and maintenance? While remote IT is a rising industry, lots of people are unsure about how managed IT services work, and whether it’s really a better option than having a full time IT staff in house. 

What is Remote Computer Repair?

Remote IT service (sometimes called remote repair/maintenance or remote assistance) is a service that doesn’t require you to do anything besides make a simple call or open a support ticket. During a repair or support session, a technician will access your computer wirelessly using a secure application and troubleshoots the issue or upgrades software and operating systems.

What are the Benefits of Remote Support?

All you need is an internet connection! Here are a few of the other notable benefits of remote support:

1. Quick Fixes

Remote assistance is not only convenient, it’s also fast. Remote support allows you to access the help you need, right now.

This is particularly the case when you work with a company like IT Nation that offers website-based remote support services.

2. Support for Various Platforms

Managed IT experts provide multi-platform flexibility and can service Mac, Linux, and Windows systems, among others. This means no troublesome waiting or confusion while you try to find the right professional for the job.

3. Security

While allowing someone to access your computer remotely might sound a little scary, computer techs understand your concerns. As such, most computer repair places that offer remote support services give you a choice between allowing full or limited access. In most cases, users can also end the support session at any time, and without the approval of the support tech.

4. Cost-Savings

Contrary to what many people believe, Managed IT can actually be less expensive than local service or hiring a full time IT technician in your office! Because remote support allows repair techs to skip the trip to your home or office, you can generally expect a lower bill from a remote session than you would a hands-on repair or even a flat monthly fee for maintenance and support!

While remote computer support is a fantastic option, it’s not right for every situation, and knowing when to use it and when to opt for local service is essential to the health and well-being of your computer.